FAQ - Frequently Asked Questions - Quality Jump
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FAQ

FREQUENTLY ASKED QUESTIONS

Have questions? We have answers!

What does the price include?

Prices include set-up and removal. Some travel fees may apply. Please refer to our delivery area map.

Do you deliver to other cities not listed on your website?

Yes, Please call our office for a current quote: 817-448-4187.

 

When do you set up and pick-up?

Delivery will be between the hours of 7AM and 12PM the morning of your event. We will come back the following day to pick-up your rental. Special arrangements are available upon request, please call our office at 817-448-4187.

What condition will our rental arrive?

All rentals are cleaned and disinfected after every use. Your rental will arrive clean, sanitary and ready for fun.

Do we have to keep it plugged in the entire time?

Yes. An electric blower keeps air in the jump unit the entire time. If unplugged, it will deflate. We require an outlet within 75´ of the unit… or a generator. Long cords can trip your circuit breaker so we bring our own heavy duty cords.

What if I don’t have a power source? (Ex. Parks, Festivals, Fairs, etc)

If you want to set-up somewhere without a power-source, you will need to rent a generator. We rent generators at a reasonable cost.

What payments do you take?

Cash and all major Credit Cards.

What if we need to cancel?

Please give our office a call: 817-448-4187.

Do you require a deposit?

Yes, all orders require a minimum of $20 deposit which is applied towards your rental. Deposits are not refundable and will be applied for a full, two year, credit..

What is your weather policy if it rains?

Please call or email our office before 8 AM the morning of your party if you wish to cancel. We do deliver units in the rain. The only time we will not deliver your inflatable is if winds are in excess of 25MPH.

How big are the Inflatables?

Sizes are listed under the description of the unit on our website. Please allow 2′ of clearance on each side of the inflatable.

What surfaces do you set up on?

We can set up on grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can’t set up on any type of rock as the constant rubbing will wear through the vinyl jumps. If we are setting up on any surface other than grass please let us know ahead of time so that we can bring the proper equipment.

Can we see a copy of your contract and safety rules?

Yes. There is a link on your receipt once you’ve ordered or you may contact our office. Safety information is also listed on our website’s Safety page.

Who will deliver my rental?

Our drivers and delivery staff are friendly, helpful and knowledgeable. They will be wearing a Quality Jump t-shirt clearly identifying them as “Staff.”
Please feel to ask our delivery team any questions you may have.

What kind of water supply will I need for my water inflatable?

All we need is your garden hose to be hooked up to a water supply.

Can inflatables be set up indoors?

Yes. All units are different sizes. We will work with you to determine if the rental you selected will fit in your venue.

Can I pick up and set up my rental myself?

Safety is our number one concern. Some companies will allow the customer to pick up and set-up the rentals, but we do not feel that guarantees safety. We personally set-up and pick-up every rental. The set-up area will be evaluated, the correct size, type, and length of power cord will be used and we make sure all of the connections are correctly made. We will use the proper straps, stakes, tie downs, and anchors to secure the inflatable to the ground and ensure its safe operation.

What if there is a problem after the delivery staff has left?

We have staff on-call everyday until 6 PM. Please call 817-448-4187 and we will assist you immediately.

You can always email us at: info@qualityjump.net